Rug Rack Ltd
Search:
01629 530 868
Welcome Guest [Login | Register]
0 items
£0.00
View Basket
About Us
Rug Rack Ltd is a recently established family run online equestrian business based in Derbyshire specialising in horse rugs and accessories. We aim to cater for all budgets with our wide range of quality rugs for all seasons.

For regular updates follow us on Twitter @RugRack or Facebook - www.facebook.com/rugracklimited

Contact us on 0845 604 4047 (Mon – Thurs 9am – 6pm) or info@rug-rack.co.uk (anytime).

Online sales are open 24 hours a day, 7 days a week.

Company Registration: 8110666




Customer Feedback
"Many thanks for such prompt response & shipping.

I am most impressed with this transaction & will definitely shop with you again, especially given the high level of customer care & good communication." Shirley, Devon

"Great seller, fast delivery, 5 star!! Thank you !!" Faye, Cornwall

"Excellent service, thank you very much *****" Holly, Worcestershire

Please feel free to share your comments- email info@rug-rack.co.uk.



Delivery

In stock items will be dispatched within 24 hours and will be delivered by courier or Royal Mail. Delivery is expected to take 2-3 working days.

UK deliveries only.

Out of stock items will take longer. Please call or email for details.



Returns

We are happy to exchange or refund goods if returned within 14 days of purchase. Items must be unused and undamaged and returned in their original packaging and/or labels. Goods are returned at your own expense via Post Office or courier of your choice.

When trying rugs on please use a clean sheet under the rug to prevent dirt or hairs sticking to the rug. We cannot refund or exchange rugs that have hairs or dirt on them.

Please send all returns to:

Rug Rack Ltd
Ivy Bank Farm
Wheatcroft
Nr Matlock
Derbyshire
DE4 5PH

Please include a returns note with your parcel, telling us:
•Your original order number
•Your name and phone number
•Whether you require a refund or exchange (state what you would like to exchange for).

Please note exchanges are subject to stock and refunds exclude postage costs and will be made using the original payment method. We recommend you obtain proof of postage.

CANCELLATIONS: If you cancel your order BEFORE dispatch, a full refund will be given via the original payment method. However, if you cancel your order AFTER it has been dispatched, a refund for the item only (excluding postage) will be given once it has been returned in the same condition. To cancel an order please call 0845 604 4047 or email info@rug-rack.co.uk



Size Guide

Place the start of the tape measure in the centre of your horse's chest and measure to where you expect the rug to finish at it's rear.

rugsize-1

The brands vary in their sizing so please check the size guide before purchase; this can be found on the product page of each individual rug. Please note that the measurements have been provided by the brands themselves and are only a guide. Please see "Returns" for advise on trying your rug once it has been delivered.